1.1. These rules for the purchase and sale of goods (hereinafter – the Rules) are a legally binding document for the Parties, establishing the rights, obligations, and responsibilities of the Buyer and the Seller when purchasing goods in the online store.
1.2. The Seller reserves the right to change, amend, or supplement the Rules at any time in accordance with legal requirements. Buyers are informed on the online store website. The Rules valid at the time of placing the order apply to purchases made in the online store.
1.3. The following persons are entitled to purchase from the online store:
1.3.1. legally capable natural persons, i.e., persons who have reached the age of majority and whose legal capacity has not been restricted by court order;
1.3.2. minors aged 14 to 18 years, only with the consent of their parents or guardians, except where they independently manage their own income;
1.3.3. legal entities;
1.3.4. authorized representatives of all the above-mentioned persons.
1.4. By approving the Rules, the Seller also guarantees that, in accordance with clause 1.3, the Buyer has the right to purchase goods in the online store.
1.5. The agreement between the Buyer and the Seller is considered concluded from the moment the Buyer creates a shopping cart in the online store, provides the delivery address, selects a payment method, reviews the Seller’s Rules, and clicks the “Confirm Order” button (see Section 5 “Ordering Goods, Prices, Payment Procedures, and Terms”).
2.1. The Buyer may order goods in the online store:
2.1.1. by registering in this online store – entering the data requested during registration;
2.1.2. without registering in this online store.
2.2. When ordering goods using the methods specified in clause 2.1, the Buyer must provide the personal data necessary for proper order fulfillment in the information fields provided by the Seller: first name, last name, delivery address, phone number, and email address.
2.3. By approving these Rules, the Buyer agrees that the personal data provided in clause 2.2 may be processed for the purposes of selling goods and services in the online store, business analysis, and direct marketing.
2.4. By agreeing to the processing of the Buyer’s personal data for the purpose of selling goods and services in the Seller’s online store, the Buyer also agrees that informational messages necessary for order fulfillment may be sent to the provided email address and phone number.
2.5. By registering and ordering goods in the online store, the Buyer undertakes to keep login details secure and not disclose them to third parties.
3.1. The Buyer has the right to purchase goods in the online store in accordance with these Rules and other information sections of the online store.
3.2. The Buyer has the right to withdraw from the purchase-sale agreement with the online store by notifying the Seller in writing (via email, specifying the product to be returned and its order number) no later than within 14 (fourteen) days from the delivery date, except in cases where withdrawal is not permitted under the laws of the Republic of Lithuania (e.g., contracts for hygiene products such as bedding items; see information on the Consumer Center website http://www.vartotojucentras.lt/istatymas.php?id=1038).
3.3. The Buyer may exercise the right specified in clause 3.2 only if the product has not been damaged, its appearance has not substantially changed, it has not been used, factory labels and protective seals have not been removed, and it remains in its original packaging.
3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price.
3.5. If the Buyer’s registration information changes, the Buyer must update it immediately.
3.6. The Buyer undertakes not to transfer login data to third parties. If the Buyer loses login details, they must immediately inform the Seller using the contact methods specified in the “Contacts” section.
3.7. By using the online store, the Buyer agrees to these purchase-sale Rules and undertakes to comply with them and not violate Lithuanian laws.
4.1. The Seller undertakes to provide all conditions necessary for the Buyer to properly use the services provided by the online store.
4.2. If the Buyer attempts to harm the stability or security of the Seller’s online store or violates their obligations, the Seller has the right to immediately and without prior notice restrict or suspend the Buyer’s access to the online store or, in exceptional cases, cancel the Buyer’s registration.
4.3. The Seller undertakes to respect the Buyer’s right to privacy regarding personal information specified in the registration form of the online store.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
5.1. The Buyer may shop in the online store 24 hours a day, 7 days a week.
5.2. The agreement becomes effective when the Buyer clicks the “Confirm Order” button, and upon receiving the order, the Seller confirms it by sending a confirmation email or SMS to the Buyer.
5.3. Product prices in the online store and in the order are indicated in euros, including VAT.
5.4. The Buyer may pay for goods using one of the following methods:
5.4.1. Payment via online banking – an advance payment using the Buyer’s online banking system. To use this payment method, the Buyer must have an online banking agreement with one of the following banks: SEB Bank, Swedbank, DNB Nord, Citadele, Danske Bank, or Nordea. The Buyer transfers money to the online store’s bank account. Responsibility for data security in this case lies with the respective bank, since all financial transactions take place within the bank’s online banking system.
5.4.2. Payment by bank transfer – advance payment where the Buyer prints the order and transfers the money to the online store’s bank account at a bank branch.
5.4.3. Payment using the Paysera “bank-link” interface.
5.4.4. Payment in cash or by bank card at UAB "AS Service" stores in Vilnius upon pickup.
5.5. The Buyer undertakes to pay for the goods immediately. The order preparation and delivery period begin only after payment for the goods has been received.
6.1. When selecting the delivery service during the order process, the Buyer undertakes to specify the exact delivery address.
6.2. The Buyer undertakes to personally accept the goods. If the Buyer cannot accept the goods personally and the goods are delivered to the specified address, the Buyer has no right to make claims against the Seller regarding delivery to an inappropriate person.
6.3. Goods are delivered by the Seller’s authorized representative (courier).
6.4. The Seller delivers goods in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply when the required goods are not in stock, in which case the Buyer is informed about the shortage. The Buyer also agrees that in exceptional cases delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to immediately contact the Buyer and coordinate delivery conditions.
6.5. In all cases, the Seller is exempt from liability for delivery term violations if goods are not delivered or delivered late due to the Buyer’s fault or circumstances beyond the Seller’s control.
6.6. The Buyer must immediately inform the Seller if the package is delivered damaged, contains unordered goods, incorrect quantities, or incomplete product sets.
6.7. If packaging damage is noticed during delivery, the Buyer must note this in the courier’s delivery document or prepare a separate report in the courier’s presence. Failure to do so releases the Seller from liability for product damage related to packaging defects not noted in the delivery documents.
7.1. The general characteristics of each product sold in the online store are indicated in the product description.
7.2. The Seller is not responsible if products in the online store differ in color, shape, or other parameters from the actual product due to the characteristics of the Buyer’s display device.
8.1. If a Buyer is sold food products of inadequate quality before the expiration date, the Buyer has the right to:
8.1.1. request replacement with an identical product of proper quality;
8.1.2. request an appropriate price reduction;
8.1.3. return the product and request a refund.
8.2. The rights specified in clause 8.1 also apply if the Buyer is sold a product past its expiration date.
8.3. Defective food products are exchanged or returned at the place of purchase or another convenient location specified by the Seller. The Buyer must provide a written request and the product. The request must indicate the product defects and the selected remedy under Section 8. A cash register receipt or another proof of purchase document must be attached.
8.4. If the Buyer does not provide a receipt or another valid proof of purchase document, the product will be exchanged or other requests fulfilled only with the Seller’s consent.
8.5. In the event of a dispute regarding food product quality, the Seller, upon receiving a written request from the Buyer, must contact the State Food and Veterinary Service within 3 days and inform the Buyer of the results once received.
8.6. Expenses related to food product quality investigations are covered in accordance with applicable legal regulations.
8.7. If the Seller fails to fulfill the requirements of clauses 8.1 or 8.5, the Buyer may contact the State Food and Veterinary Service and inform the Seller of the written conclusions received.
9.1. The Buyer is fully responsible for the accuracy of the personal data provided. If inaccurate data is provided, the Seller is not liable for resulting consequences and may claim compensation for direct losses.
9.2. The Buyer is responsible for actions performed using the online store.
9.3. The Seller is exempt from liability if losses occur because the Buyer failed to familiarize themselves with these Rules despite having the opportunity to do so.
9.4. If the Seller’s online store contains links to other websites, the Seller is not responsible for the information or activities on those websites and does not supervise or represent them.
9.5. In the event of damages, the guilty Party shall compensate the other Party for direct losses.
10.1. The Seller may initiate various promotions in the online store at its discretion.
10.2. The Seller has the right to unilaterally change or cancel promotion conditions without separate notice. Any changes or cancellations apply only from the moment they are made.
10.3. The Seller sends all notifications using the contact details provided in the Buyer’s order form.
10.4. The Buyer sends all notifications and questions to the email address specified in the Seller’s online store.
10.5. The Seller is not responsible if the Buyer does not receive informational or confirmation messages due to internet or email service provider disruptions.
11.1. These purchase-sale Rules are drafted in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disputes arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be resolved in accordance with Lithuanian law.
Company Details:
UAB "AS Service"
Company Code: 302822691
VAT Code: LT100007027316
S. Žukausko g. 49 - 70, Vilnius
AB SEB Bank LT637044060007844130
Email: info@sushicity.lt
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